Singapore Airlines Name Change Policy

Singapore Airlines Name Change Policy: A Comprehensive Guide

Singapore Airlines offers a name correction policy to assist passengers in making changes to their ticket details. This policy is designed to ensure that passengers’ names are accurately reflected on their tickets, which is crucial for various travel-related purposes. In this article, we will delve into the details of Singapore Airlines’ name change policy, including the rules, procedures, and fees associated with name corrections.

Overview of the Name Change Policy

Singapore Airlines allows name corrections for various reasons, including changes due to marriage, divorce, or other personal circumstances. The airline’s name change policy is designed to be flexible and accommodating, ensuring that passengers can make necessary changes to their tickets without significant inconvenience.

Reasons for Name Changes

The airline permits name changes for several reasons:

1. Marriage: Passengers can change their names to reflect their new married name.
2. Divorce: Passengers can change their names back to their previous name after a divorce.
3. Other Personal Circumstances: Passengers can change their names due to other personal circumstances, such as a change in their middle name or a correction of a misspelled name.

Procedure for Name Changes

To initiate a name change, passengers must follow these steps:

1. Contact Singapore Airlines: Passengers must contact Singapore Airlines directly to request a name change. They can do this by emailing UK_TradeSupport@Singaporeair.com.sg or by contacting their travel agent.
2. Provide Supporting Documents: Passengers must provide supporting documents, such as a marriage certificate or divorce decree, to verify the name change.
3. Insert OSI/SSR Remark: The airline will insert an OSI/SSR remark with the incorrect name and the correct name in the PNR (Passenger Name Record).
4. Confirm with Operating Carrier: The airline will confirm the name change with the operating carrier and request them to add the OSI/SSR remark to the PNR.
5. Update Name Field: The airline will update the name field in the PNR to reflect the correct name.
6. Endorsement Box Update: The airline will update the endorsement box with the code “NC” to indicate that the name has been changed.
7. Reissue Ticket: Once the name change is confirmed, the airline will reissue the ticket, provided there are no changes to the flights, dates, or class of travel.

Fees for Name Changes

Singapore Airlines charges a fee for name changes, which is USD 50 (OC Tax). This fee is applicable for all name changes, including those due to marriage, divorce, or other personal circumstances.

Restrictions on Name Changes

There are some restrictions on name changes:

1. Complete Name Change: Singapore Airlines does not permit complete name changes. Passengers can only make changes to their first name, middle name, last name, or salutation.
2. No Name Changes During Travel: Name changes are not permitted once travel commences.
3. No Name Changes for Transfer Tickets: Singapore Airlines does not permit name changes for transfer tickets.

Conclusion

Singapore Airlines’ name change policy is designed to be flexible and accommodating, allowing passengers to make necessary changes to their tickets. The airline permits name changes due to marriage, divorce, or other personal circumstances and charges a fee of USD 50 (OC Tax) for these changes. Passengers must follow the airline’s procedure for name changes, which includes providing supporting documents and updating the PNR. By understanding the airline’s name change policy, passengers can ensure that their names are accurately reflected on their tickets, making their travel experience smoother and more convenient.